Which SMBs is this service for?
It is for SMBs without an internal IT department that need help managing their Microsoft 365 and Azure environment.
Can we request ad hoc support?
Yes. Support can be ad hoc for a specific need or ongoing, within the agreed scope.
Do you manage user onboarding and offboarding?
Yes. We manage accounts, access, Microsoft 365 licences and multifactor authentication, including removing access when users leave.
Which environments can you manage?
The service covers Microsoft 365, Exchange Online, Microsoft Teams, Microsoft Defender, Microsoft Intune, backups and Azure infrastructure, based on your needs and the agreed scope.